I wonder if I might ask...

• Do you personally believe this should be a priority now?
• What do you think is going on with those folks who are not ready to move yet? What do they see as a higher priority?
• We have a saying in this business, "You pay for good customer service and sales training whether you do it or not...." What that means is that you pay for it in other ways--like lost sales, upset customers, quality or safety issues. You know how that goes, right?
• I wonder if you have any issues around turnover or motivation of your team. We know that training and having the right tools has a lot of impact on that. Is that an issue in your situation?
• I'm sensing a lack of urgency on this issue...is that the message you're getting from others in the organization? Do you agree with them? How have you tried to communicate some urgency on this issue? What has been the result?

Related Topics

Delay

Postpone

Reevaluate

Priorities

No Need