Rapport Building

Where do your reps get the info they share with prospects or customers? What kinds of gaps result when they can't come up with the right answer or maybe don't present it well?
Have you received any feedback from customers or prospects that you are not as responsive as they'd like?
What kinds of information do your people access most? How is that information stored?
Is the information available readily or do they have to look things up a lot?
What kinds of "suggested language" do you provide for them to use in responding to customers or prospects?
When they just talk from experience or product knowledge, are there gaps in what they say or how they say it that bother you?
How much time are you spending in training reps?
If there was a way to speed up that learning curve or reduce training costs would that interest you?
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